This Is Our Battlefield customer privacy noticeThis privacy notice tells you what to expect us to do with your personal information.• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• Sharing information outside the UK
• How to complainContact details
[email protected]What information we collect, use, and whyWe collect or use the following information to provide services and goods, including delivery:
• Names and contact details
• Addresses
• Purchase or account history
• Payment details (including card or bank information for transfers and direct debits)
• Account informationWe collect or use the following information for service updates or marketing purposes:
• Names and contact details
• Marketing preferences
• Purchase or viewing history
• Website and app user journey information
• Records of consent, where appropriateWe collect or use the following personal information for dealing with queries, complaints or claims:
• Names and contact details
• Address
• Payment details
• Account information
• Purchase or service history
• Customer or client accounts and records
• CorrespondenceLawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.If you make a request, we must respond to you without undue delay and in any event within one month.To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.Our lawful bases for the collection and use of your dataOur lawful bases for collecting or using personal information to provide services and goods are:
• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• We will use the information you provide to make sure we get your purchases to you and to contact you with updates on progress as appropriate.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• If you buy something from us, we may add you to our mailing list (a 'soft opt-in') on the basis that you may be interested in buying other things from us in the future. An option to unsubscribe is included in every email we send to our mailing list.For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• If you have contacted us with a query, complaint or claim we will need to use the information you provide to deal with your query, complaint or claim and to contact you regarding it.For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.Where we get personal information from
• Directly from you
• Third parties:
• Sales platform - subvert.fm Email marketing/newsletter platform - Mailer LiteHow long we keep information
Third party platforms will store information to which we have access in line with their privacy notices, which you should ensure you read.Sales: most of our sales come through third party platforms, but where we need to deal directly with you, we will keep your details for up to three years after your purchase, which we anticipate will be enough time to link any past orders with any new orders you might make.Email newsletters: we use a third party platform (Mailer Lite) to manage our email newsletters, so again please make sure you read their privacy notice. Every email we send has an option to unsubscribe so on that basis we don’t intend to delete your information unless you choose to unsubscribe. That said, we will maintain good data hygiene so if, for example, we get repeated bouncebacks from the email address we hold for you we will delete your whole record.Queries, complaints or claims: we will keep your information for up to two years after the query, complaint or claim is resolved. This is so that it can be re-visited if necessary for any reason.
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.Who we share information withData processorsSubvert.fm
This data processor does the following activities for us: They are the sales platform we use.Mailer Lite
This data processor does the following activities for us: They are our email marketing / newsletter platform.Sharing information outside the UKWhere necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.Organisation name: Google
Category of recipient: Software provider
Country the personal information is sent to: USA
How the transfer complies with UK data protection law: adequacy regulationsOrganisation name: Subvert.fm
Category of recipient: Sales platform
Country the personal information is sent to: USA
How the transfer complies with UK data protection law: adequacy regulationsOrganisation name: Mailer Lite
Category of recipient: Email marketing / newsletter platform
Country the personal information is sent to: EU
How the transfer complies with UK data protection law: adequacy regulationsHow to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AFHelpline number: 0303 123 1113Website: https://www.ico.org.uk/make-a-complaintLast updated
January 2026.